FAQ

All the answers to your questions

These pieces of information are valid if you want to work anywhere but in France.
Please, read this page and www.iceroll.fr/family before applying.
Have fun reading those pieces of information ;)

iceRoll

What is iceRoll ?

iceRoll is an innovative ice cream concept, enabling anyone to start his own ice cream business.
Since launching in 2015, iceRoll has developed over the world and now present in 4 countries.

iceRoll HQ is based in Paris and the boss, Quentin Bourdonnay, 24, is one of the few CEOs of a global food company daily skateboarding to work.

« Around us, we can see more and more people willing to launch their business. Launching one's business with iceRoll is a cool and affordable way to feel the excitement of entrepreneurship while working with the most modern and refreshing product ». — Quentin Bourdonnay, CEO of iceRoll

Have a look at that video !

 

I want to buy an iceRoll stand

What is included with the stand ?

The stand comes with the basic equipment you need to start working. The iceRoll Aluminum stand is always provided with the accessories listed below.

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The iceRoll frozen pan made with the best materials you can find and which is suitable for indoor and outdoor use (from 4°C up to 40°C). You will not have to worry about the temperature of the frozen plate thanks to the machine self-operated temperature control system

A 110 L fridge where you can store up to 25 bottles of mix and the pieces of fruit you need for the day. It also cools the toppings and the bottle dispenser which is placed above it.

12 stainless steel buckets in which you can store everything you need.
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A Napkin dispenser, a very efficient way to store and distribute iceRoll Napkins.

An Upper banner, used to make the stand and brand visible. It is attached to the stand with 2 removable aluminum pipes.

6 Squeeze bottles: they are to be filled with fruit puree or sweet flavours (caramel, chocolate, etc).

2 Spatulas : they are always used in pair in order to roll the ice cream rolls.
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A Roll Clip: the clip is the accessory you need to grab the frozen rolls and put them in a cup. alt text

A pouring Spout : the spout is to be put on top of the glass bottle containing the ice cream preparation. It will allow you to measure of the quantity of preparation poured onto the chilled plate. alt text

Bottle: an ecological and hygienic way to store your ice cream mix. alt text

Cloth : the cloth is useful to constantly have a clean and hygienic working surface.

A Bin: it is an essential accessory to keep the stand clean and hygienic.

This package costs € 10 000 (taxes and shipping costs are not included).

How can I buy a stand ?

Email us at angelique@iceroll.fr. Before don't forget to read the rest of this document.

When will my iceRoll stand be delivered?

To provide you with high quality stands, we build them in Paris and then ship them worldwide. Let us know what your requirements are and we will do our best to deliver your stand when you need it. We can do express delivery (15-30 days).

What does my annual fee entitle me to?

The iceRoll Family fees are € 3000 and include :

°The use of the iceRoll brand,

°Access to updated material and information from headquarters,

°The rights to use our branded material,

°Access to photos, marketing material and logos as they develop,

°The benefits of any marketing that we do for iceRoll as well as support, templates for local campaigns and ideas in this area,

°A @iceroll.fr email forward (not an inbox),

°Access to help on design issues or maintenance of your stand,

°Discounted prices on all the supplies you need to run your business,

°An exclusive iceRoll education including : manuals, procedures and routines, to run a successful iceRoll business, how to sell, ice cream training and much more,

°Invitations to our workshops in France,

°And most important : friends for life :),

DISCLAMER : We will try to help you as much as we can BUT we will not work in your stead. You are an entrepreneur, we give you all the keys to succeed but you are the one who will make it !

 

Principles and Goals

What are the goals of iceRoll?

Our main goal is to stop the domination of the boring big brands, enabling young entrepreneurs to run their own high-quality ice cream business with low, reasonable startup costs.

We want to offer iceRoll ice creams and smiles all around the world.

50 IceRoll stands can be bought for the price of a big franchise ice cream shop.

What are the principles of iceRoll?

It’s all about helping people launch a fresh an innovative business. From here comes our support when it comes to assisting solo entrepreneurs around the world wishing to start their business via us. Our first term when we close the deals with the iceRoller : you should serve all our friends with the same smile.

We care about energy ! We really do. Running an iceRoll business uses 80% less electricity than running a standard ice cream business because we have significantly reduced the cold chain : We freeze the ice cream right before the consumer eats it.

We rethought the whole process : the ice cream is not made in a -40°C lab, then stocked i, then transported to the points of sale and then offer it to our clients !

The ice cream mix is made the day before it is served.

 

Rules and Responsibility

Are there any specific rules I need to follow?

All our iceRollers shall abide by the following principles :

Serve every individual with the same smile.

Serve the best looking ice cream possible.

Participate in global iceRoll campaigns, make efforts to provide the community with material for social media channels, provide us with photos and information about your iceRoll business, and make any material you participate with, free for all iceRollers to use in their marketing of iceRoll.

Pay all subcontractors in accordance with the minimum legal wage applying in your country.

Keep the iceRoll stand clean and in good shape and make sure that the served ice cream, food and pastries are always fresh.

Follow all local laws applying in your territory.

Failure to comply with the above principles may result in a warning. If the iceRoller still fails to comply with the principles, he/she will lose the right to operate under the iceRoll brand name, as well as all other rights connected to iceRoll.

What do I need to sell on a iceRoll stand?

It is very easy. The stand comes with the basic equipment you need to start working. Then you need a location. Mind that some locations might require a permit depending on the local laws and if you choose to work in a public or private spot. Make sure you check the regulations applying in your city !

What can I sell on an iceRoll stand?

You can sell ice cream (obviously), fresh cakes, coffee, tea and juices. However, the most important product is ice cream, it is the identity of iceRoll. Keep it in mind when you decide to sell other products.

How can I become an iceRoller?

Simply by ordering your stand at angelique@iceroll.fr

After placing your order – you will get an invitation to be part of the iceRoll Family – which will help you grow into the role of being an iceRoller.

We call iceRoller those who run or own an iceRoll Stand. They are people from all over the world sharing same values and goals.

 

Areas

Where can I operate?

Generally, it depends on local laws, on your flexibility and on your mode of operation. You might work at a fixed location : in a mall or in a shop, or in any place where electricity is available and where there is a lot of passing-by.

iceRollers do sell in public parks, on street sides, at ferry terminals, in their neighborhoods, at business complexes, in shopping malls, at universities, in bazaars, … It is totally up to you to choose the best accessible and most profitable location !

Where are the existing Master Rights Holders ? Can I operate in those areas ?

Today, there are Masters Rights Holders in Koweit and Switzerland. If you would like to operate in any of these areas, please feel free to contact us to see how we can manage it !

 

Operations

Will I need a permit to operate my iceRoll stand ? Can you help me with getting my permit ?

Its depends on different things. In France you need a food diploma to operate any kind of food business. We advise you to contemplate operating your iceRoll stand in private areas : universities, airports, malls, the space outside a store etc. Make deals with private places (much simpler and faster deals).

Remember : iceRoll is a show, people stay in front of the stand just to look at how you master the art of ice cream rolling is easy to negotiate good places. This is when your entrepreneurship skills come into play . As we are getting more and more visibility, people are offering us locations so, tell us where you are looking for settling yourself in as we might have some opportunities for you.

iceRoll also provides jobs and business ownership to young people, don’t forget to push that argument forwards.

Can I borrow or rent an iceRoll counter from you to try it out?

No, we do not offer this service at the moment.

How many ice creams can I make when the stand is fully loaded ?

The fridge has a capacity of approximately 300 ice creams. In the fridge you can store the fruit purées and the ice cream mix. With extra storage you can easily double that capacity. We use great transportable cases to store the extra cups, spoons, napkins, cleaning tools ...

How many ice creams can be made on average?

We advise you to work in pairs (it is funier and much faster at rush hours). In this case it takes 45 seconds to make an ice cream Don’t forget to spend time explaining the concept and the quality of the products you use .

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Money and Sales

How can make money with the stand ?

We have seen that there are 3 ways to use the stand, each solution has pros and cons.

Solution A : You offer your services for corporate or private events. This service is charged from € 800 up to € 2 500 depending on the duration of the service and the number of people attending the event. You will find quote templates and a manual on how to sell your event service. When you join the iceRoll family here

Solution B : You sell directly to customers so you will be looking for places with a lot of passing-by : sea sides, city centers, malls, walking areas,… On a nice spot you can make up to € 1000/day and you can easily double that sum if you are the premium spot. You will find offers of point of sale on MyiceRoll Page after ordering your stand here

Solution C : You can set up the stand in an existing concept like a restaurant, a bar, a club, a boutique… The key is to find a great spot with a lot of passing by , then the attractive and innovative concept makes the job. The money you earn will depend on the time of day, the location , the day, the weather conditions, and so on.

How much will I earn per day? In other words, what is the average sale for an iceRoll Stand ?

Oh yes, that is the question, isn’t it?

From what we experienced over the past few years we can say that up to € 1 300 can be earned in 4 hours’ time. The key is to find a great spotwith a lot of passing by, then, the attractive and innovative concept makes the job. In a good spot you can make around € 500-600/day ( in one six-hour shift). Of course, most of the selling is done during ‘rush’ hours, and you can earn A LOT more by moving your stand to where the people are at the moment AND by changing your menu based on customers’ requests. Corporate events are a great way to develop. If you are an iceRoller click here to learn how to sales an event.

What is the estimated cost per cup of iceRoll?

When joining the FAMILY you will benefit from long-term partnerships & deals we have been building for 2 years with our supplyers. It will allow you to keep your costs at the lowest for the best products. We will provide you with a detailed calculation of costs, but in all, making an ice cream will cost you around € 0.70

To give you some more maths to think about : the approximate sales for our iceRoller Jérémy in Annecy (beautiful place in the Alps) are 40 cups per hour, each one sold for about 4€ (these numbers may vary depending on where, how and when you sell).

Earnings : 4€ x 40 cups per hour = about 160 € per hour Costs : 0,70€ x 40 cups per hour = about 28 € cost per hour Total Profit : 132 € per hour

How can I improve my sales?

The three most important things to think about : Consistency : for every week you stand at the same spot, your revenue will rise by 5%. Enjoy yourself­ : happy people sell more ice creams. YOU ARE MAKING A SHOW ! Experiment­, move to different locations, try different times.

And don’t worry. Give it a few weeks and you will see your profits rise, it’s almost like a natural law. Find more information here and here.

How many days will it take me to pay off my iceRoll Stand ?

According to our current estimates of profit, it should take about 2 months of brisk sales to pay off the costs of purchasing an iceRoll Stand.

 

Events

I have an event where I would like an iceRoller to serve ice cream – is that possible?

Yes, currently we can offer stand with iceRollers in several cities around the world. Email us at felix@iceroll.fr. Specify when and where you need our services, and the duration of the event.

Have a look at this page : Event

 

Ice Cream base

Can I order powder from you?

Yes you can and you have to :) This makes our signature rolls.

How to make the ice cream ?

We made it as simple as possible for you, Just add some fresh milk and cream to the ice cream preparation, stir well and it is ready.

You will find the all our recipes HERE when you are part of the Family. here.

Is your ice cream mix natural ?

YES !!! There is absolutely no preservative, no food colouring, no added flavor. You will be making the ice cream mix the day before it is served.

What is unique about the iceRoll ice cream mix ?

We worked with an ice cream chef so as to have a most tasty and smooth and natural ice cream. We worked out the perfect combination of ingredients so as to have an easy to roll ice cream. We work hard to make it simple for you.

What flavour can I order from you?

We have a great partner who provides us with the best flavours. If you are part of the iceRoll Family. Click here if you are an iceRoller.

These are some of the flavours we are offering : alt text

Can I use an other supplier of mix if I have one ?

No, we worked with great chef to develop our mix. If you have not tested it yet, go for it, you will love it ! We want to offer the same high quality ice cream all over the world, that is why we ask you to use our ice cream mix.

Can I make a vegetal ice cream or a vegan ice cream with the ice cream base ?

There is cow milk powder in our powder base, that is why it won’t be a 100% vegetable ice cream. However, you can use vegetal milk and cream to make your ice cream mix.

Is it possible to make savory ice cream ?

Yes of course ! Click here to see all our suggestions for the best innovative ice creams.

 

Products and Supplies

What can I sell from an iceRoll counter?

We recommend that you offer at least 6 flavors or fruit purées.. You can also offer soft drink (3 different kinds maximum) that you will store in the fridge, fruits, and some pastries.

Sell bagels and sandwiches in the evening, or give it a French touch by selling crêpes !

What stand and supplies can I buy from you, and what is the price?

Below is a full list of the stand and supplies. Please don’t hesitate to ask us if you need more details.

iceRoll counter : the iceRoll Aluminum counter is always delivered with accessories listed bellow for € 10.000 (taxes and shipping costs not included).

The iceRoll frozen pan made with the best materials you can find and which is suitable for indoor and outdoor use (from 4°C up to 40°C). You will not have to worry about the temperature of the frozen plate thanks to the machine self-operated temperature control system.

A 110 L fridge where you can store up to 25 bottles of mix and the pieces of fruit you need for the day. It also cools the toppings and the bottle dispenser which is placed above it.

12 stainless steel buckets in which you can store everything you need.

A Napkin dispenser, a very efficient way to store and distribute iceRoll Napkins.

An Upper banner, used to make the stand and brand visible. It is attached to the stand with 2 removable aluminum pipes.

6 Squeeze bottles: they are to be filled with fruit puree or sweet flavours (caramel, chocolate, etc).

2 Spatulas : they are always used in pair in order to roll the ice cream rolls.

A Roll Clip: the clip is the accessory you need to grab the frozen rolls and put them in a cup.

A pouring Spout : the spout is to be put on top of the glass bottle containing the ice cream preparation. It will allow you to measure of the quantity of preparation poured onto the chilled plate.

10 iceRol glass bottles : an ecological and hygienic way to store your ice cream mix.

A cloth : the cloth is useful to constantly have a clean and hygienic working surface.

A Bin: it is an essential accessory to keep the stand clean and hygienic.

200 iceRoll napkins.

200 iceRoll spoons.

200 iceRoll cups.

What are the extra options ?

Additional products can also complement the iceRoll stand:

Covers : they protect the stand from any potential shocks that may occur during transportation. A stand cover is available as well as a banner cover,

Cash Bag : during live sale events, the cash bag allows you to be more efficient and organized with the change,

Suitcases: They are for sale in addition to the stand. You will efficiently manage the storage and transportation of the spoons, cups and other accessories needed for your events,

Cooler : the cooler is the ideal solution to move the bottles filled with ice cream mix and that must be kept cool,

Ramp : it is needed to load your stand into a suitable utility vehicle,

Add-on module : the add-on module consists of a structure and a chilled plate. With this module, and used in addition to the stand, the production capacity is doubled,

Module box : used to store the module, it also hosts the POS system,

T-shirts,

Aprons,

Shirts,

Easels,

Sunshades,

Bottle cleaners,

Eutectic plates,

A friend of mine wants to order an iceRoll counter, do I get any bonus? Yes, email us at quentin@iceroll.fr.

What about replacement cups, napkins, and spoons?

We branded our own cups, spoons and napkins. You will not even have to manage that !

In order to offer our clients from all over the world the same experience and standards we ask you to use the ones that we have branded. It will be very convenient for you.

I want to order several iceRoll counter – can I get any discount?

Yes. Email us at angelique@iceroll.fr to discuss this further.

 

Unbranded

Can I buy an unbranded counter from you?

No.

Can I buy a counter branded with my own brand?

No.

Can I buy a frozen pan, without the stand?

Yes, we can send you a nude circular frozen pan, without the external structure. This offer does not include any support from the HQ (marketing, communication, brand, shootings..). It is only the machine, nothing else.

 

Technical Stuff

What are the size and weight of the iceRoll stand ?

The dimensions and weight of the iceRoll Aluminum stand are shown in the graph below.

LENGTH : 145 CM, WIDTH: 80 CM, HEIGHT: 95 CM – 199,5 CM

NET WEIGHT 150 kg (without accessories). Shipping weight : about 200 kg.

alt text

What kind of vehicle is needed to transport the counter ?

For one stand you can use a Citan Mercedes-sized car.
To transport 2 stands you can use a long mercedes Vito-sized car.

To load your vehicle you will need a ramp. You can buy one fitting your needs perfectly on our E-shop. Otherwise the stand is quite heavy and you would need at least 3 to 4 people to lift it up. Once you have loaded it, you need to secure it by locking each wheel.

We advise you to rent the truck when you need it at the beginning. Renting a truck will cost you around € 450(without taxes)/month thanks to our partnerships.

What about cooling?

Inside the stand is a professional and very powerful fridge that cools the ice cream mix stored inside it as well as the pieces of contained in the stainless steel buckets placed above.

To transport the consumables when the fridge is not on electricity we have selected a perfect cooler with ice packs that you can find on our E-shop. This is a very important part, you have the responsibility of serving a perfect ice cream with the best ingredients. Be sure that all your consumables are kept at the right temperature.

Can I get a stand with customized technical specs?

We will try to help but we still are a small team and have limited resources to adapt to every special request. But we will try, so please send us a picture of what you want and we will get back to you to tell you if there is something we can do, or we will give you advice on how to make the modifications by yourself.

 

Shipping

What are the delivery times ?

From the day we send it until arrival it takes between 15-35 days, depending on where in the world you are located. US, Asia and Australia is around 35 days while Europe is close to 7 days delivery.

How much wil the shipping cost ?

This depends on where exactly in the world you are and also on the volume of your order. But below is some approximate figures. But please keep in mind that those are approximations.

Europe : Approximately 750 USD

Rest of the world: 800-1500 USD (depending on your location)

Is any their import taxes ?

On this point, it depends on your local customs but you can ask them for a refrigerating machine. You will have a pretty close price.

 

How to prepare the perfect iceRoll ?

How to make the ice cream base ?

We worked hard to make it simple for you. We developed a powder solution (no preservative no added flavour and no food colouring) to which you just have to add fresh milk and 30% fat cream. Then mix it with a mixer in a big bucket and let it cool for 12 hours in the fridge. We will send you the exact recipe by email.

Where can I find the sirup you use ?

It is not sirop, it is mixed pieces of fruit . It is super tasty and with that solution you are guaranteed to have a constant high quality ice cream. You will receive the contact of our supplier with your stand when you join the Family.

Can I createe my own recipes ?

Yes, and we encourage you to do so ! Use as much as possible local fruit, milk and cream and communicate on it !

Can I use my own cups, spoons and napkins ?

No, for one simple reason. All of those tools are a communication tools for you, they all are branded. We designed our own spoons, cups and napkins. It works perfectly, you won’t regret it ;)

How can I learn to roll ice creams ?

You can come to our office in Paris or e-learn by watching our videos on your MyiceRoll when you join the family.

 

The iceRoll Brand

How will being part of the iceRoll Family benefit me?

The question should be : how could it not benefit you ?

The top 5 reasons for choosing iceRoll over going solo are :

iceRoll provides you with strong branding and excellent networking.

You will be part of a global network of iceRoll stands which increases customer awareness and recognition.

We will offer you continuous support, development advice, maintenance, spare parts, hints and tips, and global marketing.

We support you with branded material, like cups and napkins.

We support you with high-quality sellable goods.

You can find here what the press wrote about us.

You are much stronger with us.

We have been making iceRolls for 3 years, so we know what you will be doing every day. We will give you all the tips to be bankable from the first day.

What does iceRoll offer me?

We offer you all you need to succeed, grow and have fun:

Instant support : we answer any question you might have, or try and direct you to the right person to talk to. All questions will be answered within 12 hours maximum. Usually it takes even less time (1-2 hours).

Marketing resources : graphic material for your social media pages. Including easy editable templates as well as photos from other iceRoll all around the world.

A family: iceRoll is built around a network of enthusiastic iceRollers from all around the world. Every year we invite all the iceRollers to Paris. We will hold sale workshops and training from the most experienced and innovative iceRoller. This is as well, a great place to meet the other iceRollers.

 

Social Media and Networking

Can I have my own iceRoll page on social media ?

We encourage you to do so and will help you setting it up to reach the right channels and people. You can start your own social media page. We will provide you the graphic charter to help you to develop your page.

 

About the Company

When was iceRoll created ?

iceRoll was founded in Paris, France, in 2014 by Quentin Bourdonnay, with the help of Félix Larchevêque and then a big team !

How big is iceRoll?

By the end of August 2016, we had sold 12 stands in 4 countries. iceRoll HQ owns 10 more stands .

Where is iceRoll based ?

iceRoll has its main office in Paris, 20th.

I have a problem with XYZ, to whom should I talk?

If you did not find the answer to your question(s) in our FAQ page, please feel free to get in touch with someone from our team:

For sale inquiries: quentin@iceroll.fr
For support questions : angelique@iceroll.fr
Questions regarding your webpage : pauline@iceroll.fr
Master Rights Holder inquiries : angelique@iceroll.fr

Do iceRoll counter come with operating manual?

The iceRoll counter comes fully assembled. If you would like support or advice about your product send an email at angelique@iceroll.fr

What kind of marketing help can I expect to get from you ?

We’ll use the latest social media strategies and techniques ! So no ads – ads don’t work. The media landscape is flooded with ads and looking for ads is like using a bucket to stop the water coming in. Instead, we suggest that you bring your swimsuit and adapt ! We generate a lot of the only thing that matters – attention. We do offer courses on local marketing, in France, as well as online-courses for iceRoll owners.

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